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A Passion for Diversity

Some people work at their jobs because responsibility and salary.Deb says her
they have to make a living, and they get passion for diversity only continues to
to express themselves after work. Some grow. She was a founding member of the
people have careers that they love, and Conference Board Workforce Council on
have a hard time not taking home their Diversity 13 years ago . "I have never
work with them when they go home. And been around anything else that keeps me
then there are successful people in the stimulated 24 hours a day. I rarely read
diversity field. They have a passion for anything that is not in the field. I have
diversity and they live their work. a global vision and I want to help create
Whether or not they take their work home the kind of world that does not just
with them, their work is always driven by tolerate differences, but one where
the values they live every day, and their people are truly respectful and inclusive
lives are driven by the values they of other s, the kind of world that is
promote at work.When organizations began healthy for our children."Edgar Quiroz is
to embrace diversity in the 1980s, many the Director of Workforce Diversity at
of them thought that diversity training Kaiser Permanente's National Diversity
was the answer. They thought that if Department. He told me, "I really never
every employee attended a diversity sought to get involved with diversity
training class, biases, complaints and work, diversity work got involved with
lawsuits would disappear and everyone me." He grew up in San Francisco in a
would work together in harmony forever. diverse neighborhood with
There were two kinds of people engaged in African-Americans, Asians, Caucasians and
diversity training, education and Latinos like himself. While attending
organizational development. There were high school in the 1970s he was active in
those who thought of it as program or a community student leadership. "I
trend. These people read a few books, organized youth in under served
took a train-the-trainer class or bought communities city wide to help them with
one in the mail and called themselves jobs, careers, and educational
experts. The second group knew that it enhancement. Not one of my past job
was a process, not a one day program and descriptions ever included diversity as a
that in order to create change they duty, but I always managed to weave
needed to live it, learn it and diversity work into my functions. As a
continually develop their passion for it. boy, my father and I walked the picket
They were cognizant of the need to lines with Cesar Chavez in support of the
integrate diversity into the business UFW." He began working at SF General
strategy of any organization and the rest Hospital as a youth outreach worker. "I
of their lives. They also knew there were worked with young people who were
no quick fixes-that it took patience, and homeless, drug and alcohol addicted,
time-but change was possible.The first prostitutes, battered and abused.Today
group lost interest and went on to Edgar says he is privileged to be the
something else but people in the second Director of Workforce Diversity for
group are still here helping to create Kaiser Permanente where he has worked for
change They're working to create 20 years. During this time he was a
inclusive environments where all people founding board member and past president
can do their best work and have their of the Kaiser Permanente Latino
individual skills and talents, Association. "I chose Kaiser Permanente
recognized, appreciated and utilized.I because their social mission on community
wanted to know more about this passion wellnes, diversity and cultural
for diversity and where it came from. competency are aligned with my own. My
What drives some individuals to maintain primary three areas of involvement are:
their personal mission, vision and values 1) Enhance the diversity, cultural
despite resistance, challenges and nay competence, skill and performance of our
sayers. I interviewed four people whose workforce; 2) Provide culturally
passion for diversity is so great it's competent medical care and culturally
like a magnetic force that continues to appropriate service to improve the health
get stronger and attract everything in and satisfaction of our increasing
its path. These four people are Terry diversity membership; 3) Grow our
Howard, Director of Diversity for Texas membership through effective market
Instruments; Michele Atlas from Workforce segmentation approaches that target
Diversity Network; Deb Dagit, Executive specific populations which are the
Diversity Director at Merck; and, Edgar fastest growing segments of our
Quiroz, Director of Strategic Initiatives society".Diversity impacts his personal
and Innovation at Kaiser Permanente.I life every day. His family is bi-racial,
asked all of them, Why did you get and it is important to him that they all
involved in diversity? Here are their know, embrace and celebrate both his
stories:Terry Howard, Director of Latino culture and the African-American
Diversity at Texas Instruments, has a culture. "My passion for diversity has
long-standing and personal connection increased to a point that far exceeded
with diversity. "As an African-American any of my expectations. It's only gotten
male, I've been involved in and better and I maintain my lifetime
experienced diversity my entire life. relationships with mentors and
From a career standpoint, I actually got colleagues. I love my work, and there is
involved in this work by 'default.' a lot more work to do. As a country we
During the mid 1980s, I managed a group have to pay more attention to populations
charged with delivering employment and that have been ignored so more people
EEO service for AT&T. Our client base was have access to quality health care. I
very diverse and that itself heightened remain optimistic and hopeful. I am
my interest in this work. The challenge inspired by all others who are also
of fostering awareness of that growing working for change."Michelle Atlas began
diversity and leveraging it was most her career in Vocational Rehabilitation
intriguing to me. In 1986, I read the in Rochester, New York over 13 years ago.
Hudson Institute report Workforce 2000. Seven years ago, she was hired by the
This ignited me and I knew I wanted to Rochester Business Alliance to create a
help break new ground."Terry's passion new program to provide employment
and his involvement in diversity continue services to people with disabilities.
to grow. He now supports 15 diversity After the first year, she was asked to
affinity groups at Texas Instruments, as represent the Rochester Business Alliance
well as the many business level diversity at the Workforce Diversity Network, an
committees and their annual diversity organization whose mission is to create a
conferences. "In between, I write a nationwide learning network to support
monthly internal diversity column and organizations in learning more about the
issue periodic diversity tips on the full benefits of diversity in the workplace,
range of diversity topics, and I speak on and is expanding to other areas in the
diversity and inclusion at meetings and USA "I didn't know a lot about other
retreats internally and externally ." areas of diversity beyond disability, but
Recently he founded the Diversity as I began to learn about all the other
Connection Symposium for Texas Diversity dimensions, diversity and inclusion
Professionals, a group consisting of became so important to me and I kept
representatives from Shell Oil, Price learning and expanding my knowledge base
Waterhouse, First American, Intel, about every component." As a
Intuit, JC Penny, Delotte and others and representative, Michele got to meet
delivered talks in France and China. He diversity leadership in various kinds of
takes his passion for diversity and organizations. She learned more about
inclusion to the community, having diversity initiatives and issues that
participated in a community march against organizations were dealing with. "I felt
hate. "One of the things I'm most proud a very strong affinity for this work. I
of is my role in the successful went from being a representative to the
integration of religion and faith in the Diversity Workforce Network to serving on
workplace amid lots of skepticism." He the board and becoming a part time staff
said that people were still talking about member; working with the Executive
the standing room only session "When director, and coordinating membership and
Traditional Religion Meets Sexual organizing our national conference. I
Orientation". When asked what drives him love the spirit of the other people who
his reply was, "My passion is driven by do this kind of work. My passion comes
my curiosity about the far-reaching from being a part of something that is so
implications of diversity and getting good for the world at so many levels. I'm
organizations to see that connection. It excited by other cultures, and I am part
never stops."Deb Dagit, Executive of an incredible program called the
Director of Diversity for Merck, told me Mosaic Partnership where leaders in our
that she had lived months at a time from region are partnered with someone from a
when she was 11 to 16 in the Shriners different race and participate in group
Hospital to receive treatment for a bone coaching sessions."Michelle talked about
condition that resulted in fractures and how crucial it is for people in the
bone deformities. She was there with health care field to be culturally
other children who had bone and burn competent. Besides her part time work
disabilities from all over the world. "I with WDN, she consults, coaches and
became close to kids from all over the trains people who employ people with
world who were also living in the disabilities to be more culturally
hospital for months at a time, cut off competent. "My learning points have been
from families and "normal" life . I to honestly assess my own biases and to
learned what we had in common was more then be able to help other people assess
significant than what was different, their own and feel safe. Learning about
regardless of our cultural my own biases has been very liberating
differences."During the time she spent in and other people I work with have said
public school she was separated from the that it is true for them. If we want to
rest of her class as schools were not move forward from diversity to inclusion
required to integrate children with we have to identify our subtle biases and
disabilities and therefore there were work through them. I hope I never stop
many restrictions on how she was allowed learning."Although these four individuals
to attend. She had to sit right next to are from different industries and came to
the teacher's desk and was not allowed to diversity work from different experiences
go to recess or lunch with the other and backgrounds, they share certain
kids. In describing her experiences she qualities and experiences that contribute
says, "Because of how I was treated, I to their passion for diversity. From
related to other kids who were also seen Deb's voracious reading of diversity
as needing extra attention from the books to Michele's personal involvement
teacher, whether for behavioral issues or with the Mosaic Partnership, we see that
learning challenges . Issues of fairness, these four remarkable individuals have
respect and inclusion became very all cultivated lifestyles that support
important to me as I observed who was their passion for diversity. They live
singled out and how this caused them to and breathe diversity-both coming from
be treated by other members of the class diverse backgrounds and seeking out
." After graduation, Dagit tutored people diverse interactions and experiences.
who immigrated from Vietnam after the They have all adopted learning
war. She saw how they struggled to learn orientations so they can continue to
the language, culture, and to fit in with develop their own cultural competence and
other kids.She explained that there is a help others to do the same. Moreover, as
disproportionate number of people with we saw with Edgar's work with underserved
disabilities who are veterans and who are communities and Terry's work with
from minority backgrounds for a variety "Traditional Religion Meets Sexual
of reasons , and that along with Orientation" in the workplace, the
diversity issues amongst people with passion of these four diversity leaders
disabilities who come from different is driven by a lot of 'Cs': courage,
backgrounds, there are diversity issues concern, and commitment to diversity
around different types of disabilities. initiatives. Be it Terry's commitment to
"Some disabilities are more stigmatized helping organizations understand the
than others," she noted.Her experiences implications of diversity, Deb's global
inspired her to become a diversity goals for a better world, Edgar's views
leader. She traveled to Washington DC and on what this country needs to better meet
spoke to lawmakers about the importance the health needs of its diverse
of passing the ADA and fought against population, or Michele's emphasis on
weakening amendments . "During that time breaking down barriers through helping
I thought about struggles and victories people safely address their own biases,
like Brown vs. the Board of Education and this is truly a visionary group of
the Voting Rights Act, and the importance professionals. Most importantly, their
of civil rights for all people. This visions are long-term, powerful, and
experience also caused her to realize the important ones that they consistently
importance of 'reasonable accommodation' move forward a day at a time. These are
for all employees as a foundation for the kinds of diversity leaders that we
what are now called 'work environment' need working in rganizations of all
initiatives.""In my first corporate job kinds.For an organization to successfully
out of college I was told very matter of leverage the diversity of its
factly that I would never get beyond an 8 organization to improve its performance
or 9 dollar and hour entry level job. three concurrent imperatives must be in
After about 5-6 years I began to realize place. First, diversity must be part of
that they were serious about this low your overall business strategy and,
ceiling, so l left the corporate world secondly, your organization must move
for four years and I worked in the from representation and numbers to
non-profit sector primarily on disability inclusion at every level. Finally, you
issues . As comfortable and engaging as will only be successful if you bring in
it was to be with my "tribe," I knew that diversity leaders who not only have
to effect real systemic changes more knowledge of but a passion for
broadly. it needed to be from the inside diversity.Simma Lieberman is a consultant
out, companies nee d to see diversity and and speaker who helps organizations
inclusion as important to the success of create more profitable cultures. She
their business and consistent with the specializes in Diversity and Inclusion,
workplace ethics and corporate social Gender Communication and Power Living.
responsibility values the espouse. When I Contact Simma to help your organization
re-entered the private sector it was as and the people in it be more successful.
an executive with senior level




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