| The current definition of a limited service hotel is | | | | management handle these bookings, as well as any |
| simply a hotel that ‘Omit[s] conventional full | | | | check-ins that arrive after the office is closed, can be |
| service facilities and services such as meeting rooms, | | | | both stressful and costly. So, in the next few months |
| swimming pools, business centres and gyms. | | | | Nuvo Hotel Suites will be implementing two new |
| Customers self-serve and book rooms online at their | | | | services to try and provide better around-the-clock |
| convenience.’ Tune. For the most part, Nuvo | | | | service to our guests. The first is the installation of |
| Hotel Suites falls under this standard. The hotel is | | | | an automated Check-In booth at our main entrance. |
| located in a block of renovated studio apartments, | | | | This little gizmo will allow last-minute travellers to |
| and as such does not have some of the facilities that | | | | book, pay for, and get access to a room at any time |
| a larger, full service hotel would have. Our guests do | | | | of the day. The benefits are obvious; the risks are a |
| get special rates at a nearby gym and several nearby | | | | bit more ethereal. It’s a little impersonal, and no |
| restaurants but, for better or for worse, we | | | | machine will be able to handle all of the routine |
| don’t have those facilities attached. This is a | | | | problems that tend to crop up. So, to handle the |
| pretty popular idea lately; The Days Inn Worldwide, | | | | latter we will be employing an excellent call center, |
| Comfort Inn, and Hampton have all been developing | | | | based out of Maine, to handle the late night issues. |
| these types of properties for some time now. And, | | | | The idea is to improve the quality of service during |
| while there have been some bumps in the road, this | | | | our ‘off’ hours while at the same time |
| setup has worked out pretty well so far. In fact | | | | keeping the personal touches and sense of style |
| it’s worked out so well that we’re now | | | | that’s helped to make us as popular as |
| moving to the next step. Automation. | | | | we’ve become. In the next weeks and months |
| | | | we’ll be diligently monitoring the guest feedback |
| Because we don’t have a 24 hour front desk, if | | | | to make sure everything is working the way |
| someone were to try and book a last-minute room | | | | we’d like it to, but if anyone out there has some |
| after the office is closed they wouldn’t get very | | | | comments or experiences to share I’d love to |
| far before running into some major hurdles. Having | | | | hear from you. |